Comfort Advisor / Replacement Estimator

Handle 'it's too expensive' and 'we'll think about it'

  • Est. time saved30 min once
  • Works withCopilot · ChatGPT · Gemini
  • GroupSell & Install
  • Ref.WO-0014

Part of kit: Replacement sales follow-up system (step 4 of 5)

Never paste: Customer addresses, phone numbers or emails, financing applications or credit info, card numbers, gate/lockbox codes, or photos of the inside of someone's home showing family or personal items.

When to use it

Before visits, to practice answers to common objections.

The prompt

Copy this, then replace everything in [brackets].

Help me prepare honest answers to common objections.
Objections: [price is too high / want to think about it / getting other quotes / just want the repair]
Our facts: [warranty, licensing, reviews, financing, install crew in-house]

For each: what the homeowner might really mean, a question to ask, and a respectful answer. No pressure tactics.

Before / after

Before: Arguing, or folding and discounting.

After (example output):

‘We’ll think about it.’ Might mean: price, spouse, trust. Ask: ‘Totally fair. What part are you still weighing?’ Answer: help with the real concern, then offer to leave the options and follow up Thursday.

Tips

  • Ask before you answer. The first objection usually isn’t the real one.
  • Use your price book and real equipment data. The AI doesn’t know your prices or what’s in stock.
  • Present, don’t push. The homeowner decides.
  • Review every draft before you send it. You’re accountable for what goes out.