Reviews & marketing · Owners, office managers, marketing and techs

Google review request text template for service shops

Happy customers forget to leave reviews unless someone asks at the right moment and makes it one tap. The right moment is while the tech is still in the driveway, or the same afternoon. This prompt writes a short, personal text that names the tech and the job, without breaking Google’s rules.

What to get right

  • Ask in person first. The tech says it at the door: “I’m going to text you a link to leave a review. It really helps us.” The text is the follow-through.
  • Send it the same day. While they still remember the tech’s name and the house is warm (or cool) again.
  • Name the tech and the job. Personal beats generic, and it reminds them what to write about.
  • No incentives, no gating. Google’s policy doesn’t allow offering anything for reviews or only asking customers you expect to be happy. Ask everyone the same way.

The prompt

This is the Write a review request text workflow, word for word. Copy it, fill in the [brackets], and paste it into the AI tool your company uses.

Never paste: Customer names, addresses or phone numbers without permission, photos showing house numbers or license plates, review content you don't own, or ad account login details.
Write a short review request text.
Tech name: [first name]
Job: [what we did]
Review link: [link]

Under 200 characters, personal, mention the tech. No incentives (against Google policy).

Fill it in with the prompt builder → Open the full workflow Marketing · saves 5 min once

How to use it

  1. Get your direct review link from your Google Business Profile.
  2. Fill in the tech’s first name and the job.
  3. Run the prompt and keep the text under 200 characters.
  4. Send it the same day the job closes, from your business number.
  5. Reply to every review that comes in, good or bad.

Tools that can help

Optional. The prompt works without any of these.

NiceJob

Review software

How it fits here: Sends review requests by text and email automatically after each job, so asking doesn’t depend on someone remembering.

Pricing: Starter $75/mo; Pro $125/mo. 14-day trial, no contracts. Checked Oct 2026

Details →Visit NiceJob

Podium

Review software

How it fits here: Review requests by text, plus a shared inbox and text payments, if you want those from one vendor.

Pricing: Pricing on request Checked Oct 2026

Details →Visit Podium

GoHighLevel

Review software

How it fits here: A CRM that can send this review request by text or email automatically after each job, with reminders until the customer clicks.

Pricing: Starter $97/mo ($970/yr); Unlimited $297/mo; Pro $497/mo. 14-day free trial. Texts, calls, email and AI are billed by usage. Checked Oct 2026

Details →Visit GoHighLevel Affiliate link

Related workflows

Questions shops ask

When should you send a review request text?

The same day the job is finished, ideally within a few hours, after the tech has asked in person.

Can I offer a discount for a Google review?

No. Google’s policies don’t allow offering incentives for reviews, and selectively asking only customers you expect to be happy isn’t allowed either.

How do I get a direct Google review link?

In your Google Business Profile, use the option to ask for reviews. It gives you a short link that opens the review form directly.

Weekly email

One new workflow a week for service shop owners and their teams.

HVAC, plumbing, electrical. No hype; unsubscribe whenever.