CSR / Dispatcher

Handle a price shopper

  • Est. time saved30 min once
  • Works withCopilot · ChatGPT · Gemini
  • GroupBook & Do the Work
  • Ref.WO-0023

Part of kit: New CSR first week (step 3 of 5)

Never paste: Customer addresses, phone numbers or emails, gate/lockbox/alarm codes, card numbers, or techs' personal phone numbers.

When to use it

When callers ask ‘How much to fix my AC?’ or ‘What do you charge for a water heater?’

The prompt

Copy this, then replace everything in [brackets].

Write a short phone response for price shoppers.
Service asked about: [repair / replacement / drain cleaning]
Our model: [diagnostic fee, flat-rate pricing, free replacement estimate]
Differentiators: [same-day, licensed, warranty, reviews]

Be honest about why we can't quote a repair blind, give a real number where we can (diagnostic fee), and offer to book. Include 2 versions: repair and replacement.

Before / after

Before: ‘We’d have to see it.’ Click.

After (example output):

‘Good question. I can’t price the repair without seeing what’s wrong, but I can tell you exactly what it costs to find out: $89, and that goes toward the fix if you go ahead. Our techs give you options with prices up front before any work starts. I have a 2 to 4 window today. Want it?’

Tips

  • Give a number for something. Shoppers hang up on ‘it depends.’
  • Write scripts once, then practice them. The AI is for drafting, not for live calls.
  • Keep it short. People read texts on a phone in a hot house.
  • Review every draft before you send it. You’re accountable for what goes out.