Comparison · checked Oct 2026
Two different jobs hide under “call recording”: a phone system your CSRs answer on, and call tracking that tells you which ad made the phone ring. Here’s what eight options list on their own sites.
Quo or Dialpad if you want a shared office line with transcripts you can paste into the Daily Call Audit every morning.
CallRail, CallTrackingMetrics or WhatConverts if you spend on Google, LSA or Facebook and need to know which campaign actually books jobs.
Aircall or Nextiva if you have a bigger CSR team and want a full business phone system with recording on every seat.
Grasshopper if you’re an owner-operator answering from your cell and just need a separate business number.
From each company’s own website, checked Oct 2026. “See site” means we couldn’t confirm it on the page we used.
| Feature | Quo | CallRail | CallTrackingMetrics | WhatConverts | Nextiva | Aircall | Dialpad | Grasshopper |
|---|---|---|---|---|---|---|---|---|
| What it mainly is | Business phone | Call tracking | Call tracking + contact center | Lead tracking | Business phone | Business phone | Business phone | Virtual phone number |
| Listed starting price | $15/user/mo yearly | $50/mo + usage | $65/mo annual ($79 monthly) | $30/mo | $15/user/mo (12-mo term) | $30/license/mo yearly, 3 minimum | $15/user/mo | $14/mo |
| Call recording | Auto recording on Business | Included | Included | Included | Add-on on Core; included from Engage | Included on Essentials | Included | Not listed on pricing page |
| Transcripts / AI summaries | AI summaries & transcripts on Business | Transcription included; AI summaries on Lead Conversion | Transcription $0.02/min | Transcription 2¢/min | AI transcription & summaries on Scale | Transcripts on Essentials; summaries on Professional | Real-time transcripts & AI summaries | Voicemail transcription |
| Marketing attribution | No | Yes | Yes, incl. Google LSA | Yes | No | No | No | No |
| Free trial | 7 days | 14 days, no card | See site | See site | See site | See site | 14 days | See site |
| Source | quo.com/pricing | callrail.com/pricing | ctm.com/plans-pricing | whatconverts.com/pricing | nextiva.com/nextiva-pricing | aircall.io/pricing | dialpad.com/pricing | grasshopper.com/pricing |
Recording calls has legal rules: some states require everyone on the call to consent. Use a recorded greeting and check your state’s law.
A business phone system for calls and texts on shared numbers. On the Business plan, calls can be recorded automatically and come back with AI summaries and transcripts.
Best for: Small offices that want a shared line with transcripts they can paste into a daily call audit.
Pricing: Starter $15/user/mo billed yearly ($19 monthly); Business $23/user/mo yearly ($33 monthly). 7-day free trial. Checked Oct 2026 · source
Call tracking and lead attribution: tracking numbers show which ad, listing or page made the phone ring, with call recording and transcription.
Best for: Shops spending on ads that want to know which marketing books jobs.
Pricing: Lead Tracking $50/mo plus usage (5 numbers, 250 minutes, recording and transcription). Higher tiers $95–$195/mo. 14-day free trial, no card. Checked Oct 2026 · source
Call tracking and contact center software with call recording, attribution and AI features, including Google Local Services Ads integration.
Best for: Shops running Google Local Services Ads and paid search that want tracking plus a call center.
Pricing: Marketing Lite $79/mo ($65/mo annual); Marketing Pro $179; Sales Engage $329; Enterprise $1,999. Checked Oct 2026 · source
Lead tracking that records calls, forms and chats and ties each lead to its marketing source. Popular with marketing agencies.
Best for: Shops (or their agency) that want calls and web forms tracked together at a low entry price.
Pricing: Call Tracking $30/mo; Plus $60; Pro $100; Elite $160 (single account). Call transcription 2¢/min. Checked Oct 2026 · source
Business phone system (VoIP) with calling, video and messaging, plus AI add-ons for transcription and answering.
Best for: Offices with several phone users that want a traditional business phone system.
Pricing: Core $15/user/mo; Engage $25; Scale $75 (annual, 12-month term for small business pricing). Checked Oct 2026 · source
Cloud phone system for sales and support teams, with call recording, AI transcripts and integrations with CRMs and help desks.
Best for: CSR teams of three or more that want recording and transcripts on every line.
Pricing: Essentials $30/license/mo billed annually (3-license minimum); Professional $50; Enterprise custom. Checked Oct 2026 · source
AI-powered business phone system with real-time transcripts and AI call summaries on every plan.
Best for: Offices that want live transcripts and summaries without paying for a top tier.
Pricing: Standard $15/user/mo; Pro $25/user/mo; Enterprise contact sales. 14-day free trial. Checked Oct 2026 · source
Virtual phone system for small businesses: a business number that rings on your cell, with call forwarding, voicemail and texting.
Best for: Owner-operators who answer from their cell and want a separate business number.
Pricing: Starting at $14/month. Checked Oct 2026 · source